Sales Policy
Effective Date: October 6th, 2024

Welcome to One Best! Our Sales Policy outlines the terms and conditions related to purchasing our premium men’s fashion products. Please read through this policy to ensure you have a smooth and enjoyable shopping experience.

1. Product Pricing & Availability:

  • All product prices are listed in USD and may include applicable taxes, depending on your location.
  • Prices and product availability are subject to change without notice, but we strive to provide accurate and up-to-date information on our website.
  • In case of any pricing errors, we will notify you before processing your order, allowing you to reconfirm or cancel the purchase.

2. Order Processing & Confirmation:

  • Once your order is placed, you will receive an order confirmation via email. Please ensure all details are correct.
  • Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing times may be longer.
  • If you need to make any changes to your order, please contact us immediately at info@onebestprimect.com. Changes are not guaranteed once the order has been processed.

3. Payment Methods:

  • We accept multiple payment options, including major credit cards, debit cards, and PayPal.
  • Full payment is required at checkout to confirm your order, and you will be charged in USD.
  • Transactions are securely processed through encrypted gateways to ensure your payment information is safe.

4. Shipping & Delivery:

  • Shipping fees and estimated delivery times vary based on the destination and shipping option chosen at checkout.
  • You will receive a tracking number once your order has been shipped, allowing you to track its progress in real time.
  • We are not responsible for delays caused by shipping carriers, customs processes for international orders, or any unforeseen shipping issues.

5. Return, Exchange & Refund Policy:

  • We accept returns and exchanges within 30 days of receiving your order. Items must be unworn, in original packaging, and with all tags attached. Please see our detailed Return & Exchange Policy for more information.
  • In case of a defective or incorrect product, please contact us immediately for a resolution.

6. Promotions & Discounts:

  • Discounts, promotions, and special offers may be subject to terms and conditions. Only one promotion can be applied per order unless stated otherwise.
  • Promo codes must be entered at checkout to be applied to your order. They cannot be added after the purchase is complete.

7. Customer Support & Inquiries:
We are here to assist you with any questions or concerns. For assistance with your order, product information, or other inquiries, please contact our customer service team:

  • Email: info@onebestprimect.com
  • Phone: 510-540-1320
  • Address: 2532 Lindale Avenue, Berkeley, California, United States

8. International Orders:

  • We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees that may apply.
  • Shipping times for international orders may vary, and delays can occur due to customs processing.

9. Cancellations:

  • Orders can only be canceled before they are processed and shipped. Once an order is in transit, cancellations are not possible. However, you may initiate a return once you receive your order.

Thank you for choosing One Best. We are committed to offering you premium fashion products and exceptional customer service. If you have any further questions, please reach out to our support team. Happy shopping!